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Providing guests with a relaxing and enjoyable experience is the top priority in the hospitality business. Two way radios are an easy-to-use and economical way to keep your staff connected - from the front desk and concierge to event planners and maintenance personnel, enabling a pleasant guest experience from arrival to departure.
The size of hotels vary from relatively small single floor establishments to huge skyscrapers. Because of this, there is no perfect radio for all scenarios. Hotels with 5-10 floors will be happy choosing a small, lightweight radio, while larger 10-20 floor hotels will need a two watt business radio. Even larger hotels will need a four watt, or even a repeater capable model.
Hotels typically have several groups of staff members that need to have communications separate from one another, so radios that support multiple channels are recommended. This would allow the cleaning staff to have their own channel, separate from maintenance. If the front desk needs to send the cleaning staff to a room, they can simply switch to the "cleaning" channel before talking. Managers or other staff members needing to monitor all communications can simply enable "scan mode" on their radios to monitor all activity.
In most areas of a facility, your employees need to be able to communicate with one another without disturbing guests. Two-way radios enable discreet communication among your employees by offering a variety of compatible and lightweight earpieces – enabling your employees to get the message, not your guests.
Hospitality employees require communication that ensures their hands are free to focus on the job at hand. With a complete line of audio accessories, workers can utilize a wide variety of earpieces to communicate without having to hold the radio – freeing up their hands and enabling them to focus on the job at hand.
Being able to communicate throughout the area of a resort is vital to ensure smooth operations. With digital technology, clearer voice communications over a greater range than comparable analog radios, while rejecting static and noise.
Providing excellent customer service can sometimes require long work shifts for your employees and they require communication equipment that will work throughout the entire shift. Digital two-way portable radios can operate up to 40% longer between recharges compared to typical analog radios.
Routine maintenance keeps your business functioning at its best. And when unfortunate incidents occur or emergency repairs are needed, GPS capability enables you to dispatch the nearest maintenance worker to the scene.
Security personnel are a vital part of your business and when there is an emergency, a quick response time is required. GPS can assist dispatchers to the location of security personnel and during an emergency, dispatch the nearest security employee to the scene.
While providing excellent customer service to your guests, cost management is also important to increasing your profit margins. Digital two-way radio provides reliable communication that enables your workforce to quickly and easily share information no matter where they are on the resort.
Being in the hospitality business requires you to be able to provide the best possible customer service to your guests. At the same time, today’s business environment requires efficiency and productivity in order to remain competitive. Two-way radio communication can help to do just that.